Privacy Policy

Introduction

Poo Bear Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.poobearplumbing.com (the "Site") or use our plumbing services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Schedule a service appointment
• Subscribe to our newsletter or promotional communications
• Apply for employment through our careers page
• Contact us via phone, email, or other communication methods

This information may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address and service address
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on pages
• Referring website or source
• Date and time of your visit
• Geographic location (city/region level)

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other visitors to our Site.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly, such as remembering your preferences and enabling security features.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your location preferences.

Google Analytics and Google Ads

We use Google Analytics to analyze website traffic and improve our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site.

We also use Google Ads (formerly Google AdWords) to advertise our services. Google Ads uses cookies to serve ads based on your prior visits to our Site and other websites. This is known as remarketing or retargeting.

Google's advertising requirements can be summed up by Google's Advertising Principles: They are put in place to provide a positive experience for users. For more information, visit: Google Advertising Policies

Opting Out of Targeted Advertising

You can opt out of Google's use of cookies for advertising by visiting: Google Ads Settings

You can also opt out of third-party vendor cookies by visiting: Network Advertising Initiative Opt-Out Page

Additionally, you can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing and completing transactions
• Responding to your inquiries and service requests
• Scheduling and managing service appointments
• Sending you service-related communications (appointment confirmations, invoices, etc.)
• Sending promotional communications (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Personalizing your experience on our Site
• Displaying targeted advertisements
• Protecting against fraud and unauthorized transactions
• Complying with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect and defend our rights or property, or to protect the safety of our users or the public.
• With Your Consent: We may share your information for any other purpose with your consent.

We do not sell your personal information to third parties.

Third-Party Services

Our Site may contain links to third-party websites and services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Third-party services we use include:

• Google Analytics: For website analytics and traffic analysis
• Google Ads: For advertising and remarketing
• Synchrony Financial: For financing services
• Google Maps: For location and mapping services

We encourage you to review the privacy policies of these third-party services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Because there is no uniform standard for DNT signals, our Site does not currently respond to DNT browser signals or mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of such changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: